FAQ

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FAQ TRADER BOYS

Questions?

Trader Boys FAQ frequently asked questions are listed below. Conversely, if you’d like to ask us a question directly, call us at 310.477.0741 / Toll Free at 1.800.554.1221.  We are personally here to help you Monday – Friday 9:00 A.M. to 4:00 P.M. Additionally, contact us by email through this website on our Contact Us page.

Questions that are not answered here?

Finally, use our “Contact Us” form to ask our team of professionals. We’ll get back to you within 24 hours.

  • Do you have a showroom? Where are you located?

    Indeed yes, we have a beautiful showroom in West Los Angeles. Our address is 11535 West Pico Boulevard. We're located three blocks west of the San Diego (405) Freeway on the Northeast corner of Pico and Federal.

  • What are your showroom hours?

    Our showroom is open to the public Monday through Friday from 9:00 AM - 5:00 PM (PST) and Saturdays 10:00 AM - 5:00 PM (PST)

  • What is your telephone number?

    Our local phone number is 310.477.0741
    Toll Free 800.554.1221

  • What types of payments do you accept?

    We accept Cash, Checks, MasterCard, Visa, Discover and American Express. Moreover, we also offer financing with competitive rates through Providence Capital, a bank that specializes in office furniture and equipment financing.



  • I'm concerned about submitting credit card information online. Is it safe to place an order on your site?

    Rest assured, our site is connected to a secure payment server that is encrypted with SSL technology. Your information is safe.

  • Can I place my order over the phone?

    Yes, you may place your order by telephone during showroom hours at 310.477.0741 or use our toll free number 800.554.1221.

  • How much is shipping?

    For orders placed online , we use UPS and Fed Ex, and the cost for delivery is listed on that item's product's page. For orders with larger pieces, we use our own "Trader Boys" white glove delivery service. Please see our Services - Delivery page.

  • Do you ship outside the continental United States?

    We are sorry but we only ship to the continental United States. We do not ship to Hawaii or Alaska.

  • Do you ship C.O.D.?

    We offer COD shipments for orders placed in our store for in stock merchandise.

  • When will you charge my credit card?

    Your credit card will be charged within 24-72 hours after your order has been placed.

  • Do you charge sales tax?

    We do not charge sales tax unless your order is shipped to California.

  • What is your return policy?

    Special ordered product cannot be returned. Please be careful when selecting products that are special ordered (in which fabrics, finishes, colors, sizes or other specific options have been requested) as these purchases may not be returned.If you need to return an in stock product, you must do so within 5 days of the delivery date. A 20% restocking fee will be charged on returns or exchanges ordered online. Delivery charges are nonrefundable. Freight charges for returned product(s) are your responsibility. Please contact customer service for a Return Merchandise Authorization (RMA) number and instructions before returning any item. The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, new and unused, and in the original packaging.

  • If I return my order and I paid by credit card, what happens next?

    For in store orders, your purchase is refunded immediately. For online orders, after we have confirmed with our suppliers that they have received returned items and approve its condition we will issue a credit. It may take one or two billing cycles for a refund to appear on your credit card statement. Please remember that you are responsible for the cost of shipping when you return items and the 20% restocking fee.

  • How do I cancel an order?

    Please call customer service at 1.800.554.1221 or 1.310.477.0741. We do not accept cancellations by email. If your order has not been shipped or manufactured, there is no cancellation fee. Please note that special orders and custom orders may not be cancelled. If your order has already been shipped then cancellation is not possible. Our customer service representative must approve cancellations and provide you with a cancellation number.

  • What should I do if my shipment is damaged?

    Although our products are carefully packaged, sometimes there are cases in which the shipment becomes damaged. If upon receipt of the shipment there is obvious damage, please refuse delivery and immediately notify customer service at 1.800.554.1221 or 1.310.477.0741. In the event you find something damaged after accepting delivery, you must inform us within 5 days of receipt. It is required that you keep the original package for inspection purposes or other circumstances. Our customer service representatives will do everything possible to resolve your situation as quickly as possible.

Have a question that you don’t see here? Use our contact form to ask our team of professionals. We’ll get back to you within 24 hours.

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