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What shipping methods are available?
Depending upon your location and the weight of your items, we will select carriers such as UPS, FEDEX, DHL or common truck carriers,
or use our own C & C Transfer. If the items are bulky or heavy and being delivered by a common truck carrier please make certain that
you arrange help to offload and carry the items into your residence or building. In some cases the driver may bring items to the doorstep
but they are not required to. UPS, FEDEX and DHL should deliver to your doorstep. If you need special delivery services please contact
our customer service department at 1-800-554-1221

Trader Boys will not be undersoldsold! If you find any product in stock anywhere at a lower price than ours, just email us the link or attachment to

Customer service representatives are available Monday - Friday from 9:00AM to 5:00 PM PST.

Orders and Delivery Assistance: 1-800-554-1221 or EMail customer service@

traderboys.com

Frequently Asked Questions

General

What are your office hours and phone number?
What is your fax number?
Do you have a showroom or store?
Can you match or beat a competitor's price?

Ordering Info

It concerns me to submit credit card information online. Why is your site safe to place orders online?Can I order by fax or over the phone?
What types of payments do you accept?
How much is shipping?
What shipping methods are available?
Do you ship outside the continental United States?
Do you backorder items?
Do you charge sales tax?
Do you ship COD?
When do you charge my credit card?

Returns and Cancellations

What is the return policy?
If I returned my order and I paid by credit card, what happens next?
How do I cancel an order?
What should I do if my shipment is damaged?

Other

What about assembly?
What is your guarantee policy?

and we will beat the price.

What are your office hours and phone number?
We are open from 9:00AM - 5:00PM (PST) Monday through Friday, Saturdays 10:00AM - 5:00PM
Our phone number is 1-800-554-1221 or 1-310-477-0741

What is your fax number?
Our fax number is 1-310-444-1783

Do you have a showroom or store?
Yes we do. Our store and showroom is located at 11535 West Pico Boulevard in West Los Angeles, California. As we purchased our property over 50 years ago, it was paid for in full many years ago. With no mortgage or rent payment to contend with every month, we provide you with lower prices
than anyone else. Whether your purchase is made online, or in our store, you have the security of
knowing you've just done business with a trusted company (established in 1949) whose showroom
and owners you can visit anytime.

Ordering Info

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Our site is connected to a secure VeriSign payment server that is encrypted with SSL technology. Your information is safe. However, if you prefer, you may provide your credit card information over the phone (1-800-554-1221) or by FAX (310-444-1783).

What is the return policy?
If you need to return a product, you must do so within 5 days of the delivery date. A 20% restocking fee will be charged on returns
or exchanges. Delivery charges are nonrefundable. Freight charges for returning the item(s) are your responsibility. Please contact customer service for a Return Merchandise Authorization (RMA) number and instructions before returning any item. The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, new
and unused, and in the original packaging. Please be careful when selecting products that are special ordered (in which fabrics, finishes, colors, size or other specific options have been requested) as these purchases may not be returned.

If I returned my order and I paid by credit card, what happens next?
After we have confirmed with our suppliers that they have received returned items and approve its condition we will issue a credit. It may take one or two billing cycles for a refund to appear on your credit card statement. Please remember that you are responsible
for the cost of shipping when you return items and the 20% restocking fee.

How do I cancel an order?
Please call customer service at 1-800-554-1221 or 1-310-477-0741. We do not accept cancellations by email. If your order has not been shipped or manufactured, there is no cancellation fee. Please note that special orders and custom orders may not be cancelled. If your
order has already been shipped then cancellation is not possible. Our customer service representative must approve cancellations and provide you with a cancellation number.

What should I do if my shipment is damaged?
Although our products are carefully packaged, sometimes there are cases in which the shipment becomes damaged. If upon receipt of the shipment there is obvious damage, please refuse delivery and immediately notify customer service at 1-800-554-1221 or 1-310-477-0741.
In the case that you find something damaged after accepting delivery, you must inform us within 5 days of receipt. It is required that you keep the original package for inspection purposes or other circumstances. Our customer service representatives will do everything possible to resolve your situation as quickly as possible.

Returns and Cancellations

What about assembly?
Most of our furniture is assembled, although some items will require some assembly. If you need assistance with assembly please contact our customer service department at @ 1-800-554-1221

What is your warranty policy?
All of our furniture and products are covered under each manufacturers warranty. Trader Boys strives to carry the highest quality furniture for hassle free years of usage, but, for those rare occasions when a warranty is needed, we have them for every product we offer. Please
contact our customer service representatives at 1-800-554-1221 for your product's warranty.

General

Can you match or beat a competitor's price?

When do you charge my credit card?
Your credit card will be charged within 24-72 hours after your order has been placed.

Do you ship COD?
We offer COD shipments for orders placed in our store of in stock merchandise.

Do you charge sales tax?
We do not charge sales tax unless your order is shipped to California.

Do you backorder items?
Yes, if the item you ordered is expected to be in stock within (1) one month we will process your order. In most cases your order should
arrive within one to three weeks. In the case that we expect the item to be out of stock longer than one month we will notify you to confirm
that you still want the item(s).

Do you ship outside the continental United States?
We are sorry but we only ship to the continental United States. We do not ship to Hawaii or Alaska.

How much is shipping?
For orders placed on-line , we use UPS and truck carriers to deliver your products. You can calculate the shipping cost in just a few steps.
1. Add the item(s) to your cart and click on "checkout".
2. Fill in your billing and shipping address. Click on "continue checkout" and the shipping cost for your items will appear.
(Please note that you are not required to enter your credit card information to find out the shipping costs.)

What types of payments do you accept?
We accept MasterCard and Visa. Money orders, cashier's and personal checks are accepted by mail.

Can I order by fax or over the phone?
Yes, you may place an order by calling Toll Free 1-800-554-1221 or 1-310-477-0741. You may fax your order to 1-310-444-1783

trader.boys@gte.net